Data deletion

How to delete your Heista account, data from a connected Meta ad account, or API data, and what happens to each.

Last updated: 10 October 2026

Delete your account

In short

Delete your account in Settings. You then have 90 days to restore it, and we email you before it becomes permanent. After that, your account and workspace data are deleted.

How to delete

Sign in to Heista and open Settings.
Select Delete account and confirm.
If you are the only owner of a workspace with other members, you will first be asked to transfer ownership or delete the workspace for everyone.
If you belong to a shared workspace that carries on without you, the work you created there (such as generated ads, decodes, hooks, swipe files, brand analyses, boards and shared chats) stays with that workspace, with your name removed from it. Your personal items are deleted: chats and apps only you could see, your favourites and preferences, and integrations you connected. The same work stays if a workspace owner removes you.

What happens next

Your subscription is set to cancel at the end of the billing period, and the app is closed to you except for the option to restore your account.
For 90 days you can sign in and restore your account. We email you 7 days and 1 day before deletion becomes permanent.
After 90 days, your account, your workspace and its content (including brands, documents, chats, boards, generated files, uploads, and the decodes of ads you uploaded together with their files) are permanently deleted, and connected integrations are removed.
Rolling database backups may contain your data for up to 7 more days before they expire.
Download any assets you want to keep before deleting your account.

What is kept

Billing and tax records, kept for 7 years as Australian tax law requires, separated from your user account.
A record that the deletion took place, kept for 7 years, with identifying details removed after 120 days.
Decodes of public ads that were created from a link (for example a Meta Ad Library or TikTok link). These belong to Heista and join its shared ad library, with anything linking them to you or your workspace removed. Decodes of ads you uploaded are not kept.
Records kept by Stripe under its own legal obligations.
Analytics and support history, which we delete when you ask: email support@heista.co.

Delete data from a connected Meta account

In short

Disconnect Meta in Heista to delete the stored Meta data straight away. Removing Heista in your Facebook settings stops our access immediately; to have the stored data deleted as well, disconnect in Heista or send a deletion request from Facebook.

Option A: disconnect in Heista

Sign in to Heista and open Settings, then Connected accounts.
Select Disconnect next to your Meta account.

Option B: remove Heista from Facebook

In Facebook, open Settings and privacy, then Settings.
Open Business integrations (or Apps and websites).
Find Heista and select Remove.
This stops Heista’s access to your Meta account immediately. To have the Meta data we already stored deleted, also use Option A, or send a data deletion request to Heista from Facebook when it offers that option; Meta then notifies us and we delete it. To confirm a deletion, email support@heista.co.

What is deleted

When you disconnect in Heista or send a deletion request from Facebook, we delete the stored Meta data within 30 days (disconnecting in Heista deletes it straight away): your Meta user and ad account IDs, access tokens, and cached campaign data, creatives and performance metrics. Analysis Heista generated from your ads stays in your workspace until you delete it or your account; it does not contain raw Meta platform data.

Delete API data

In short

Revoke API keys in the API console; they stop working immediately. API job history is deleted with your account; security logs are kept without the link to you.

To revoke a key, open the API console, select API keys and choose Revoke. The key stops working immediately.
API job results and revoked key records are kept with your workspace and deleted with your account. Security logs of API and integration requests (time, IP address and outcome) are kept after the account is deleted, with the link to your account removed, so we can investigate misuse.
To have API data deleted sooner, email support@heista.co.

Request deletion by email

In short

If you can’t use the options above, email support@heista.co. We acknowledge within 5 business days and confirm when it’s done.

Email support@heista.co with the subject line “Data deletion request”, the email address of your account and what you would like deleted.
We acknowledge your request within 5 business days and may need to verify your identity before acting on it.
We complete the request within 30 days of verifying it, except where the law requires us to keep information, and confirm in writing when it is done.

Your privacy rights

In short

You can also ask to access or correct your information, or complain to the privacy regulator.

You can ask to access or correct your personal information at any time. Section 11 of the Privacy Policy explains your rights. If you are not satisfied with how we handle a request, you can contact the Office of the Australian Information Commissioner at oaic.gov.au, or your local data protection authority if you are in the EU or UK.

Data deletion

How to delete your Heista account, data from a connected Meta ad account, or API data, and what happens to each.

Last updated: 10 October 2026

Delete your account

In short

Delete your account in Settings. You then have 90 days to restore it, and we email you before it becomes permanent. After that, your account and workspace data are deleted.

How to delete

Sign in to Heista and open Settings.
Select Delete account and confirm.
If you are the only owner of a workspace with other members, you will first be asked to transfer ownership or delete the workspace for everyone.
If you belong to a shared workspace that carries on without you, the work you created there (such as generated ads, decodes, hooks, swipe files, brand analyses, boards and shared chats) stays with that workspace, with your name removed from it. Your personal items are deleted: chats and apps only you could see, your favourites and preferences, and integrations you connected. The same work stays if a workspace owner removes you.

What happens next

Your subscription is set to cancel at the end of the billing period, and the app is closed to you except for the option to restore your account.
For 90 days you can sign in and restore your account. We email you 7 days and 1 day before deletion becomes permanent.
After 90 days, your account, your workspace and its content (including brands, documents, chats, boards, generated files, uploads, and the decodes of ads you uploaded together with their files) are permanently deleted, and connected integrations are removed.
Rolling database backups may contain your data for up to 7 more days before they expire.
Download any assets you want to keep before deleting your account.

What is kept

Billing and tax records, kept for 7 years as Australian tax law requires, separated from your user account.
A record that the deletion took place, kept for 7 years, with identifying details removed after 120 days.
Decodes of public ads that were created from a link (for example a Meta Ad Library or TikTok link). These belong to Heista and join its shared ad library, with anything linking them to you or your workspace removed. Decodes of ads you uploaded are not kept.
Records kept by Stripe under its own legal obligations.
Analytics and support history, which we delete when you ask: email support@heista.co.

Delete data from a connected Meta account

In short

Option A: disconnect in Heista

Sign in to Heista and open Settings, then Connected accounts.
Select Disconnect next to your Meta account.

Option B: remove Heista from Facebook

In Facebook, open Settings and privacy, then Settings.
Open Business integrations (or Apps and websites).
Find Heista and select Remove.
This stops Heista’s access to your Meta account immediately. To have the Meta data we already stored deleted, also use Option A, or send a data deletion request to Heista from Facebook when it offers that option; Meta then notifies us and we delete it. To confirm a deletion, email support@heista.co.

What is deleted

Delete API data

In short

Revoke API keys in the API console; they stop working immediately. API job history is deleted with your account; security logs are kept without the link to you.

To revoke a key, open the API console, select API keys and choose Revoke. The key stops working immediately.
API job results and revoked key records are kept with your workspace and deleted with your account. Security logs of API and integration requests (time, IP address and outcome) are kept after the account is deleted, with the link to your account removed, so we can investigate misuse.
To have API data deleted sooner, email support@heista.co.

Request deletion by email

In short

If you can’t use the options above, email support@heista.co. We acknowledge within 5 business days and confirm when it’s done.

Email support@heista.co with the subject line “Data deletion request”, the email address of your account and what you would like deleted.
We acknowledge your request within 5 business days and may need to verify your identity before acting on it.
We complete the request within 30 days of verifying it, except where the law requires us to keep information, and confirm in writing when it is done.

Your privacy rights

In short

You can also ask to access or correct your information, or complain to the privacy regulator.